Frequently Asked Questions

Our floral design studio is located in Merewether, a beautiful beach side suburb of Newcastle in New South Wales.

We are open from 9am to 5pm, Monday to Saturday. For special occasions we can make ourselves available on Sundays. However if you have an enquiry outside of our business hours, please send us an email at info@newcastlefloral.com.au and we will be in touch as soon as possible.

We try and deliver as soon as we can and within business hours. Flower delivery hours are usually between 9am and 6pm, Monday to Friday, Please let us know recipients work hours. Saturday and Sunday we have limited delivery times available. We do not deliver on public holidays.

We like to keep the flowers as a surprise! But we do like to obtain a recipients phone number so if we are having trouble locating address, or not able to enter the home with a locked gate or there is animals in the yard or any other problem a call is given to ensure the recipient can receive the delivery. Hospital deliveries are called on approach and we speak to the staff.

We deliver around Australia and have selected florists we love to work with. The flowers may vary to our website but we work closely with our florists to ensure beautiful flowers are sent. We can deliver overseas also.

If the recipient is not home when the delivery is made the flowers will be left at the recipients front or back door, if it safe to do so, out of public view. If the flowers cannot be left safely, a calling card will be left on the recipient’s door or in their letterbox asking them to call us to arrange a suitable time for re-delivery. 
Additional charges may apply.

This is unfortunate if this occurs, but if the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered. We will contact the customer and additional charges may apply for re-delivery of the flowers. However, if the flowers are delivered to an incorrect address and are not recovered, Jardines Floral Designer is unable to accept any responsibility for such loss. Please be sure you have updated details
 of the person you are sending too, we want to work with you to successfully have flowers delivered as smoothly as possible.

Please ring us directly and we will try to make any adjustments depending where the process it up to.

We try our best to contact you when your flowers have been delivered, and let you know if the recipient was home or where the flowers where safetly left.

Jardines floral designer guarantees that all floral products are fresh and of premium quality. If any product is delivered in poor condition or deemed faulty, a full replacement will be offered and delivered at our cost. This needs to be done by bringing the flowers to the studio or by photographs. The Recipient/customer must notify Jardines floral designer within 24hrs of delivery. Replacement will not be offered on flowers after 24 hours or when they have not been cared for appropriately.

Refunds will be offered on orders cancelled no less than 24hrs prior to arranged delivery date. Orders cancelled with less than 24hrs notice will attract a $10.00 handling charge and the balance of any payment will be treated as a credit note to be used for future purchases. Orders that have already been made and have left our premises cannot be cancelled or refunded.

All your information, credit cards and email detail are all kept confidential and secure. We exercise code of conduct and have standards we uphold in the business and when providing our service we practice safe procedures and have a committed attitude to behave correctly within the Law, and ethically in our community.

When you get engaged its great to start and get an idea of what you would like for your wedding. We can make an appointment or correspond by email. A year away is not too soon to contact us and book in a date for your piece of mind, short notice is fine also! We give ample time to each bride, so if you want to secure a date its never to early to book in. We understand your needs and we are only a phone call away and happy to help with any wedding flower needs.

Yes, you certainly can, while ordering flowers on the phone or email, we will provide our details for you.

Please phone or email us your floral needs and we will get back to you with all the information you will need info@newcastleflorist.com.au

Please email us with any questions or enquiries and we will get back to you as soon as we can info@newcastlefloral.com.au